Shipping policy – OpenArc Marketplace

Order Processing

Orders are processed within 3 - 7 business days. Processing times may vary during holidays or high-volume periods.

Shipping Times

•Domestic: 9–18 business days
•International: 12–25 business days

Shipping Costs
Shipping is calculated at checkout and may vary by location.

Order Tracking

A tracking number will be emailed once your order ships.

Customs & Duties

International customers are responsible for customs fees, taxes, and import duties.

Lost or Stolen Packages

We are not responsible for lost or stolen packages after they have been marked as delivered.

URNS DUE TO SIZING ISSUES

Please note that if an item is the wrong size, we can not offer a refund or exchange unless you send the item back. Please note we do not offer Free return shipping. Please pay attention to the sizing and measurements when purchasing a clothing item, and ask us if you need any advice on a particular item. Contact us

[ This document was last updated on November 28, 2025 ]